ITIL® Practitioner

ITIL® Practitioner Training & Certification

ITIL Practitioner has been developed with the aim to help organizations and individuals increase the value they obtain from ITIL through practical guidance to adopt and adapt the framework to support the business.

ABOUT THE COURSE:

ITIL® Practitioner follows on from ITIL® Foundation to provide guidance on adopting and adapting the ITIL® framework to support business needs. It focuses on implementing the key concepts learnt in ITIL® Foundation.

ITIL® Practitioner focuses its attention on improvement initiatives and how to better change management, communication, and measurement. Progress in these key areas will lead to the better cohesion of IT services within your business.

Our ITIL® Practitioner course lasts for 2 days, during which, using instructor-led tuition and practical exercises, you’ll be learning how to apply the CSI (Continual Service Improvement) approach, learning the nine guiding principles, and the three key areas crucial for the success of improvement initiatives. On the last day of training, you will take the ITIL® Practitioner exam.

This course will help you follow and implement the 9 Guiding Principles of ITIL that are crucial for navigating your way through arduous decisions that may arise in service management.

The 9 Guiding Principles, as described by AXELOS, are:

• Focus on value
• Design for experience
• Start where you are
• Work holistically
• Progress iteratively
• Observe directly
• Be transparent
• Collaborate
• Keep it simple

*After completing 1 day of classroom training and successfully passing your Foundation Exam, the second day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

• Proven higher pass rates
• Quicker Results
• Save Travel Costs
• Flexibility
• Convenient

Learning Objectives:

Learn to implement key concepts and terminologies that are learnt in ITIL® Foundation

Get to know about the use of IT Service Management concepts that are key drivers of continual service improvement

Discover the use of metrics and measurement to enable continual service improvement

Communicate effectively within the team involved in the development of the product or service

Discover the use of metrics and measurement to enable continual service improvement within the organisation