ITIL® 4 Foundation

ITIL® 4 Foundation Training in Delhi

ITIL® 4 Foundation Training & Certifications

This level helps you understand the key elements, concepts and terminology of ITIL

ABOUT THE COURSE:

ITIL® 4 Foundation is an entry-level ITIL® qualification that provides an understanding of the main concepts behind ITIL®, including the life cycle stages and the terminology used.

Our ITIL® Foundation 2-day course will equip you with knowledge on how the IT Service Management Lifecycle works and how the ITIL® framework can be used to improve service delivery and capability, all through instructor-led training and class exercises. The course includes the ITIL® Foundation exam, which is taken on the last day of training.

*After completing 2 day of classroom training, there is a flexible Foundation exam online to complete at your convenience.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  1. Proven higher pass rates
  2. Quicker Results
  3. Save Travel Costs
  4. Flexibility
  5. Convenient
  6. Take your exam at your home, office, or work when you are ready

Learning Objectives:

Understand basic concepts, terminologies, key principles, and process models of IT Service Management that are included in ITIL® 4 Foundation

Appreciate the scope and objectives of service design, service strategy, service transition, continual service improvement, and service operations

Enhance the efficiency and effectiveness of ITIL® tools and techniques within the business, to optimise user experience

Apply lean principles and automate standard jobs to improve the efficiency of ITSM processes
Centralize activities and functions to save on cost and time

ITIL® 4 Foundation Course Outline

1
Introduction to ITIL 4
2
About ITIL4
3
Components of ITIL4 Framework
4
Benefits of ITIL

ITIL Key Concepts

1
Service and Service Management
2
Components of Service Value
3
Components of Service Value
4
Determine the Value of a Service or Product
5
Stakeholders and Value Creation
6
Products, Services and Service Offering
7
Service Relationship

ITIL Guiding Principles

1
Focus on value
2
Start where you are
3
Progress iteratively with feedback
4
Collaborate and promote visibility
5
Think and work holistically
6
Keep it simple and practical
7
Optimize and automate

The Four Dimensions of Service Management

1
Organization and people
2
Information and technology
3
Partners and suppliers
4
Value streams and processes
5
External factors

The ITIL Service Value System

1
ITIL Service Value System
2
Service Value Chain
3
Service Value Streams

ITIL 4 Practices

1
Information Security Management
2
Relationship Management
3
Supplier Management
4
Service Level Management
5
IT Asset Management
6
Service Configuration Management
7
Change Enablement
8
Release Management Practices
9
Release Management
10
Deployment Management
11
Monitoring and Event Management
12
Incident Management
13
Problem Management
14
Service Request Management
15
Service Desk
16
Continual Improvement
ITIL 4 Foundation Certification is taken by IT service management professionals to gain detailed information on how to create, deploy and improve the working of technical products and services.
To have ITIL Certification Training Securium Solutions is one of the best companies in India, contact at support@securiumsolutions.org for getting details on the course and certification.
For ITIL Foundation Training Course in Delhi NCR, Securium Solutions is one of the best companies to get such a course. They provide the best details for the course and help to evaluate skills to its best.
ITIL Certification Training is for individuals who has perspective to structure IT operations in a way that helps in aiding the benefits of the organization and keep it intact.

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Enrolled: 378 students
Duration: 40 Hours
Lectures: 42
Video: 40 Hours
Level: Intermediate

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