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ITIL® 4 Foundation
ITIL® 4 Foundation Training & Certifications
This level helps you understand the key elements, concepts and terminology of ITIL
ABOUT THE COURSE:
ITIL® 4 Foundation is an entry-level ITIL® qualification that provides an understanding of the main concepts behind ITIL®, including the life cycle stages and the terminology used.
Our ITIL® Foundation 2-day course will equip you with knowledge on how the IT Service Management Lifecycle works and how the ITIL® framework can be used to improve service delivery and capability, all through instructor-led training and class exercises. The course includes the ITIL® Foundation exam, which is taken on the last day of training.
*After completing 2 day of classroom training, there is a flexible Foundation exam online to complete at your convenience.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
- Proven higher pass rates
- Quicker Results
- Save Travel Costs
- Flexibility
- Convenient
- Take your exam at your home, office, or work when you are ready
Learning Objectives:
Understand basic concepts, terminologies, key principles, and process models of IT Service Management that are included in ITIL® 4 Foundation
Appreciate the scope and objectives of service design, service strategy, service transition, continual service improvement, and service operations
Enhance the efficiency and effectiveness of ITIL® tools and techniques within the business, to optimise user experience
Apply lean principles and automate standard jobs to improve the efficiency of ITSM processes
Centralize activities and functions to save on cost and time
ITIL® 4 Foundation Course Outline
ITIL Key Concepts
ITIL Guiding Principles
The Four Dimensions of Service Management
The ITIL Service Value System
ITIL 4 Practices
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